Privacy Policy

What we collect

• Account details — your name, email, and password (stored hashed, never in plain text).
• Order and ticket data — what you bought, the email tickets are delivered to, and gate check-in scans.
• Organizer and vendor business details — business names, payout account details, and identity (KYC) documents where verification is required.
• Support conversations — messages you send us through chat or email.
• Device and usage data — the pages you visit, your browser type, and IP address, used for security and to improve the product.

How we use it

• To run the marketplace — issue tickets, process payments, deliver payouts, and check people in at the gate.
• To send transactional messages — order confirmations, event reminders, and updates by email, SMS, push, or WhatsApp where you've opted in.
• To keep the platform safe — fraud detection, duplicate-scan prevention, and abuse investigation.
• To support you — answering questions and resolving problems with orders.
• To improve EventDeck — understanding which features are used and where people get stuck.

We don't sell your personal data. Ever.

Who we share it with

• Payment processors (such as Paystack and Stripe) to charge your payment method and deliver payouts.
• Our email delivery provider to send tickets and confirmations.
• Our support chat provider to run the in-page chat widget.
• Event organizers — for events you attend, the organizer sees the attendee details needed to run the event, such as your name, ticket type, and answers to their registration questions.
• Authorities, only where the law requires it.

How long we keep it

We keep your data while your account is active. Financial records — orders, refunds, and payout ledgers — are retained for as long as accounting and tax law requires, even after account deletion, but are anonymized wherever possible. Everything else is deleted or anonymized when your account is deleted.

Your choices and rights

• Access and correct your details any time from your account settings.
• Unsubscribe from marketing messages with one click — transactional emails (like tickets) still arrive.
• Request a copy of your data, or full deletion — see our Data Deletion page for exactly how.

Security

All traffic to EventDeck is encrypted in transit. Passwords are hashed, payment card details never touch our servers (they go directly to the payment processor), and internal access to personal data is restricted to staff who need it to do their job.